The Role of the Mediator

The Mediator is a neutral third party who facilitates the mediation process by guiding the negotiations between the parties so that the parties may arrive at mutually acceptable solutions.  The Mediator must be highly objective and must remain neutral throughout the mediation process.  In accordance with the Code of Ethics, a high degree of confidentiality is required for all aspects of the mediation process.  The work involves giving all parties an equal opportunity to be heard and to respond, ensuring that negotiations take place in a fair and balanced manner, helping each party to identify his or her own needs, evaluate options and develop solutions.  These tasks must be executed diligently and independent of influence or bias and in accordance with the systems and procedures in place at the mediation centre.

Qualities of a Mediator

  • Objectivity
  • Acceptance of individual differences
  • Ability to analyze
  • Ability to recognize and manage power
  • Strong verbal and communication skills
  • Active listening skills
  • Ability to articulate and identify the issues and interests of the parties
  • Ability to control the process without dominating the parties
  • Ability to generate movement in the discussion of the dispute
  • Creativity / inventiveness and focus
  • Ability to understand and demonstrate empathy