Community Empowerment Programme

The Community Empowerment Programme comprises courses that facilitate the development of conflict management skills in communities. The CEP targets individuals, community organisations and other stakeholders to learn together as they collectively build community competences to manage conflict and difficult situations constructively. These courses are free of charge and Certificates of Participation are issued for each Module completed. Courses include Stress Management, Emotional Intelligence, Conflict De-escalation, Anger Management and Effective Communication.

To facilitate these community-based workshops Community Mediation works closely with community stakeholders and Community Development Officers to identify the conflict management needs of the particular community and to encourage participation from members of the community.


The Community Empowerment Programme:

  • Equips individuals, families, groups and communities with the necessary skills and information to cope with, manage and/or resolve conflicts and other difficult circumstances when they arise, in a positive manner that will foster sound and healthy relationships, open and honest communication and enhanced quality of family life and community relationships.
  • Encourages attitudinal and behavioural patterns that support positive conflict management practices.
  • Facilitates fit-for-purpose course design to meet the specific needs of communities and stakeholder organisations.

It should be noted that while the Public Health measures related to the COVID-19 pandemic remain necessary and in place the Community Empowerment Programme would be executed using virtual platforms.


“Fostering a culture of pre-emptive and peaceful conflict resolution within our Nation”

The Community Mediation Services Division of the Ministry of Sport and Community Development provides the necessary support system for persons in conflict to discuss and arrive at mutually beneficial solutions either through mediation or social work intervention. These core services promote a culture of peace within families and by extension communities throughout the Country.

The Community Empowerment Programme (C.E.P.) plays an integral part of the structure and operation of the Division. While the mediation centres address conflicts that arise through mediation and social work, this facet of the Division’s practice is pre-emptive, seeking to address the common dysfunctional and destructive approaches to dispute resolution. The objective of C.E.P. is to replace these undesirable responses with more proactive and positive action-oriented approaches.

The current COVID-19 pandemic has eliminated face-to-face delivery of the Programme. However, the need for the Programme has not diminished; instead, the COVID-19 pandemic has only exacerbated the current social and economic realities faced by the citizenry. It is therefore the firm belief of the Division that there needs to be an intensification of this Programme to enable citizens to better self-regulate, in addition to dealing with issues of social isolation and loneliness as a result of the pandemic.

Consequently, this year the Programme will be offered virtually to registered participants. Upon successful completion of the Programme, participants will receive an e-Certificate for the workshop they would have participated in.



Registration for each course would be open for a specified period only, and this information is provided via the schedule attached. All communication would be done via the email you indicate on the registration form; thus, it is important you ensure an accessible email is provided. Your certificate would also be distributed electronically.

Registration Links

Registration is limited for each course and once registration numbers are filled, the course would then become closed to the general public by the removal of the registration link.

CEP Schedule

Registration Date
Effective Communication Part I &II
2nd Sep
6th & 7th Sep 2021
10:30 am to 1 pm
Emotional Intelligence Part I & II
9th Sep
16th & 17th Sep 2021
11 am to 1 pm 
Anger Management Part I & II
20th Sep
22nd & 23rd Sep 2021
11 am to 1 pm 
Stress Management Part I & II
27th Sep
29th & 30th Sep 2021
11 am to 1 pm 
Time Management
27th Sep
1st Oct 2021
11 am to 1 pm 
Conflict De-escalation Part I, II and III
4th Oct
6th, 7th & 8th Oct 2021
11 am to 1 pm 
Importance of Confidentiality
11th Oct
15th Oct 2021
11 am to 1 pm 
Managing Social Isolation Part I and II
18th Oct
21st & 22nd Oct 2021
11 am to 1 pm 




Course Description

This Course will discuss the changes to our usual way of life as a result of the COVID-19 pandemic which have given rise to unique challenges such a loneliness and isolation, with the potential detrimental effects on mental health.

This Course will define and examine the causes of loneliness and isolation, the different ways it can show up in our lives. It will provide strategies and resources to aid participants in coping with social isolation and maintaining familial and social relationships. It will empower participants to find a connection even in the current disconnection to safeguard emotional and mental well-being during a potentially extended period of being alone.



At the end of this Course, participants should be able to:

  • Discuss and identify changes/challenges in their lives brought about by the COVID-19 Pandemic
  • Discuss and identify how these changes/challenges affect the quality of their relationships
  • Define social isolation and loneliness
  • Explore and discuss the advantages and disadvantages of social isolation
  • Explore tools and resources to cope with social isolation.
  • Explore tools and resources that will enable them to manage and adjust to the new normal
  • Explore tools and resources on self-care and self-compassion and how to apply these in the new normal


Learning Outcomes:





Understand what social isolation and loneliness is.


Understand the link between the pandemic and social isolation and its contributing factors.


Identify some of the challenges associated with social isolation


Understanding technology usefulness during this time.


Appreciate the use of technology in coping during the pandemic. Outline some tools and resources that can be used to manage challenges associated with the pandemic and social isolation


Understand the role and importance of self-care in adapting to the new normal.


Appreciate the importance of self-care and its usefulness as it relates to mental health.


Applying self-care techniques in coping with the new normal challenges.


Understand the role communication plays in the age of social isolation. Discussing useful methods of communication during the pandemic Evaluating types of communication and its effect during this time.



Social isolation and loneliness are serious but previously unappreciated health risks. The COVID-19 pandemic has now brought these issues to the forefront as the effort to stymie the spread of the virus has seen an increase in social distancing, compulsory quarantines, travel restrictions and business closures. Persons are not experiencing emotional pain due to a loss of connection and community which may contribute to a decline in a person’s ability to perform everyday tasks such as driving, paying bills, taking medicine etc.

  • Define loneliness and social isolation
  • Discuss factors contributing to social isolation in light of the pandemic
  • Discuss the mental and emotional consequences of social isolation on an individual and community level
  • Explore and develop techniques and strategies to cope in the new normal
  • Learn about home-based and community-based support services



A variety of highly interactive and participatory instructional methods would be employed in the delivery of this Course.


These would include:

  • Small group exercises where participants will be encouraged on draw on personal experiences and situations

Use of multimedia including , video clips and PowerPoint presentation

Frequently Asked Questions and Answers (FAQs)

What does the acronym CEP mean?

Community Empowerment Programme.

How would persons be able to register?

Persons have to click on the link on the website to pre-register for each course which specific registration period. The schedule is also available on the website.

What are the dates and times for the programmes?

The CEP schedule includes information on the dates and times of each course.

Who would be the presenting or facilitating for the programmes?

The staff of Community Mediation Services Division who are experts on the various fields would be facilitating the programmes.

Would persons be receiving certification or recognition for these questions?

Yes. Once a participant partakes in each part of the course for the full duration of course they would be entitled to and Electronic Certificate.

Do I get a certificate if I only attend one part of a course?

No. You have to complete each part of a course to be awarded a certificate.

How would persons be able to collect the certificates?

The certificates would be distributed via the email provided on the registration form.

How long after the courses would the certificates be ready?

The certificates would be available before the end of 2021 and participants would be contacted as soon as it is ready.

Would this course be virtual or face to face?

CEP would be available virtually only for 2021.

Will we be able to get the slides or information on the topic?

The presentation would not be shared. It would be advisable to take proper notes.

How do we access the services from the division?

497-6086 – East Main Centre

225-4267 – Ext. 115 – North East Main Centre

225- 4267 Ext. 202 – Central Main Centre